Appendix 2: OTP Message Templates

This section provides examples of the message templates for OTP SMS and OTP Email.

OTP SMS

If you are customising the text, Thredd recommend you keep your message brief. Otherwise, the message is split into multiple parts, which are sent separately.

Default Template (Full)

The template can contain OTP, Card Number (last 4 digits), Currency, Amount and Merchant Name:

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English:{{OTP}} is the One Time Passcode required for completing a purchase of {{CUR}} {{Amount}} at {{MerchantName}} 
with the last four digits of your card ending in {{CardNumber}}. 
Please use the One Time Passcode to complete the transaction.

 

The {{CardNumber}} is the last 4 digits of the card number.

Shortened Template

The template can only contain the OTP and card number:

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{{OTP}} is the 3DS OTP from card ending by {{CardNumber}}. 
Please use the OTP to complete the transaction. 

OTP Email

The OTP Email template requires you to share the following information with Thredd before it can be used:

  • A 200 x 70px PNG file of your company logo

  • The wording for the email body

  • The website for your company

See the following example of the wording for the OTP Email template:

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Please confirm your payment of {{Currency}} {{Amount} to {Merchant Name} using the code {{OTP}}            

Additionally, you need to configure the OTP email to ensure that emails sent to customers are seen as coming from your domain. For information, see How do we set up OTP email so that the cardholder receives an email from our email domain?