Interactive Voice Response (IVR) Guide

This guide describes the Thredd Interactive Voice Response (IVR) service which enables customers to call a phone number to perform various actions for their card.

Topics covered: Card Activation, Check a Balance, Report a Lost of Stolen Card, Unblock a PIN, Get a PIN, Hear Terms and Conditions, Speak with a Customer Advisor.

Current Version

Click the links below to view the current version, available in both Online (HTML) and PDF format.

Online (HTML)	PDF	What's Changed?	Version
Thredd IVR Guide		Added references to Thredd Portal, our new web application for managing your cards and transactions. Updated the company address.	1.4

Older Versions

Older versions are available in PDF format only.

File Name	What's Changed?	Version
Thredd IVR User Guide 1.3	Updates to content to align with taxonomy updates on our Documentation Portal. Guide rebrand to new company name and brand identity.	1.3
Thredd IVR User Guide 1.2	Updated the Copyright Statement.	1.2
Thredd IVR User Guide 1.1	New guide layout and HTML version now available.	1.1
Thredd IVR User Guide 1.0	First version.	1.0