Mobile Text Messaging (SMS)

The Thredd mobile text messaging (SMS) service enables you to communicate better with your customers and enhance the customer experience.

Using this service, you can send messages to customers’ SMS-enabled devices to support:

• PIN reminders

• Balance queries

• Card activation

• Card blocking and unblocking

You can automate SMS messages or initiate them at scheme master level.

You use Thredd API to trigger the SMS message. For more information see the Thredd SMS Guide.

Benefits

Using SMS messaging, you can give customers more control over their accounts and improve accessibility for cardholders.

Sending Customised Messages

Messages can be configured and sent to customers based on an ‘event’ such as card activation or a balance enquiry. You can either configure your own messages to use for events or use the default messages provided.

Messages can be configured using standard variables, which you substitute with your own data. Messages of up to 150 characters can be sent.

You can also specify when a message is to be sent and the language used. The language of the message is based on the country of residence of the cardholder.

For more information see the Thredd SMS Guide.