FAQs

This section provides answers to frequently asked questions.

What is Agency Banking?

Agency Banking enables you to provide your customers with a GBP bank account number and sort code or an EUR bank account number and IBAN, which they can use to easily make top-up payments via the banking network to fund their payment cards. Your customers can also use the solution to transfer funds out of their card account. The agency banking solution is provided via our partner Modulr and is fully integrated into the Thredd system.

In what regions is Agency banking available?

Agency Banking is available to customers in the UK and EU.

Are customers provided with a bank account number?

Yes, all registered customers are provided with a GBR or EUR bank account number, IBAN and sort code.

What payment methods are supported?

The following payment methods are supported:

• Faster Payments

• BACS / CHAPS

• SEPA (Single European Payment Area) payments

• Direct Debit (available Q2 2022)