Document History

Version	Date	Description	Revised by
1.8	27/06/2024	Updated the company address.	PC
1.7	14/05/2024	Added details of processing chargebacks for US debit cards on Mastercard Network Exchange (MNE). See Appendix C: MNE Dispute Processing.	WS
24/04/2024	Updates to content to align with taxonomy updates on our Documentation Portal.	WS
10/11/2023	Multiple clarifications and corrections across the document based on feedback.	JB
02/10/2023	Updated Smart Client screen shots in Managing Chargebacks on Smart Client and Case Filing.	MW
31/05/2023	Updated Operations email address to be occ@thredd.com	MW
27/04/2023	Guide rebrand to new company name and brand identity.	WS
1.6	01/12/2022	Updated Copyright Statement.	MW
1.5	15/08/2022	Updated Image captions and fixed hyperlink in Payment Dispute Management Overview Also improved page layout for PDF and updated the section numbers.	MW
1.4	04/04/2022	Added the Do Not Debit Second Presentment option, which can be used to prevent a card from going into negative balance while a chargeback is being processed. See How Chargebacks are Credited. See PRN-73.	AL/WS
11/03/2022	New layout and HTML format of guide is now available. Note: This guide has been renamed from Chargeback Guide to Payments Dispute Management Guide	AL/WS
1.3	24/02/2022	New version, with new content and layout.	AL
18/01/2022	Case Filing content added.	AL
1.2	20 /09/2021	ThreddOffice address update. Note added to the Mastercard Collaboration Option section to provide further details.	WS
1.1.1	13/07/2021	Mastercard Fraud and Loss Database. Step 3 should refer to the SAFE message.	WS
23/06/2021	Replaced Fraud Type Code figure in Table 4: SAFE Report Options. Section 5.3.1 3, SAFE is now referred to as the	WS
1.1	07/04/2021	Added new “About this Guide” and “Document History” sections. Section 5.3.3. Should read Transaction Details window.	WS
1.0	11/02/2021	First version	WS

1.8

27/06/2024

PC

1.7

14/05/2024

Added details of processing chargebacks for US debit cards on Mastercard Network Exchange (MNE). See Appendix C: MNE Dispute Processing.

WS

24/04/2024

Updates to content to align with taxonomy updates on our Documentation Portal.

WS

10/11/2023

Multiple clarifications and corrections across the document based on feedback.

JB

02/10/2023

Updated Smart Client screen shots in Managing Chargebacks on Smart Client and Case Filing.

MW

31/05/2023

Updated Operations email address to be occ@thredd.com

MW

27/04/2023

Guide rebrand to new company name and brand identity.

WS

1.6

01/12/2022

Updated Copyright Statement.

MW

1.5

15/08/2022

Updated Image captions and fixed hyperlink in Payment Dispute Management Overview

Also improved page layout for PDF and updated the section numbers.

MW

1.4

04/04/2022

Added the Do Not Debit Second Presentment option, which can be used to prevent a card from going into negative balance while a chargeback is being processed. See How Chargebacks are Credited. See PRN-73.

AL/WS

11/03/2022

New layout and HTML format of guide is now available.

Note: This guide has been renamed from Chargeback Guide to Payments Dispute Management Guide

AL/WS

1.3

24/02/2022

New version, with new content and layout.

AL

18/01/2022

Case Filing content added.

AL

1.2

20 /09/2021

ThreddOffice address update. Note added to the Mastercard Collaboration Option section to provide further details.

WS

1.1.1

13/07/2021

Mastercard Fraud and Loss Database.
Step 3 should refer to the SAFE message.

WS

23/06/2021

Replaced Fraud Type Code figure in Table 4: SAFE Report Options.
Section 5.3.1 3, SAFE is now referred to as the

WS

1.1

07/04/2021

Added new “About this Guide” and “Document History” sections.
Section 5.3.3. Should read Transaction Details window.

WS

1.0

11/02/2021

First version

WS