7 Managing your Programme

This section explores some of the options available for managing cards and servicing your cardholders on Discover networks.

7.1 Card Management

Discover network card creation and management on the Thredd Platform works in the same manner as with other Card Scheme networks. You can use Thredd API to create and manage your cards.

Phase 1 is restricted to virtual cards only.

For details of card creation and management using the Thredd REST-based API, see the Cards API Website.

For details of card creation and management using the Thredd Web Services (SOAP API), see the Web Services Guide.

7.2 Viewing Transactions

You can use Smart Client Smart Client is Thredd's legacy desktop application for managing your cards and transactions on the Thredd Platform. to view your Discover card transactions. See Viewing Transactions.

You can view daily transaction records in your Transaction XML reports. See Viewing Transaction XML Reports.

7.3 Dispute Management

You will need to use the Discover Xchange system to create and manage chargebacks. The chargeback stages and life-cycle is similar to the process adopted by other Card Schemes (such as Mastercard and Visa).

Thredd receive chargeback information via clearing files. You can view chargeback records in the Chargebacks screen in Smart Client and in your Transaction XML reports.

For more information, see Managing Chargebacks.

7.4 Release Management and Change Control System Changes

Discover issues Compliance and Scheme Change Notifications on a 6-month release cycle.

Where Thredd is notified of a change that impacts on issuer processing, we will endeavour to update our systems to meet these requirements and notify you of changes that may impact on your integration to Thredd.