Appendix B: View the OTP on Smart Client

If a cardholder calls your call centre to retrieve the One Time Password, these are the steps your call centre staff need to follow.

1. Open the Smart Client Portal and select View Transactions.

2. Enter the cardholder’s Thredd Token and search for the authorisation records.

3. Right-click the transaction and select More Details > View Transaction Details to display the Transaction Details screen.
   

4. Click the arrow to the right of the Device field. This displays the Payment Token screen.

   

   Figure 18: Payment Token screen on Smart Client

5. The screen shows the payment token details supplied by MDES/VDEP, along with the decision process information. The One Time Password value is shown in the Activation Code field.

6. Once provided to the cardholder, they should be able to enter this into their Wallet app to authenticate.