About This Document

This guide describes the payments dispute management process and how Thredd supports chargeback management. It also describes the new Case Filing process to raise any pre-arbitration or arbitration requests to Mastercard.

Document Scope

This guide describes chargebacks as processed and handled via Thredd, and Case Filing.

Target Audience

This guide is intended forThredd clients (Program Managers) who are interested in managing chargeback transactions and Case Filing.

What’s Changed?

If you want to find out what's changed since the previous release, see the Document History section.

How to use this Guide

If you are new to dispute management and want to understand how it works, see the Overview section.

To find out about the chargeback management options supported by Thredd, see Chargeback Options.

To find out about how to manage your chargebacks via Smart Client, see Managing Chargebacks on Smart Client.

To find out about Case Filing and how to manage these via Smart Client, see Case Filing.

For information on support for Mastercard Network Exchange (MNE) dispute management (for US debit processing), see Appendix C: MNE Dispute Processing.

Related Documents

Refer to the table below for other documents which should be used in conjunction with this guide.

Document	Description
EHI Guide	Provides details of the Thredd External Host Interface (EHI).
Smart Client Guide	Describes how to use the Thredd Smart Client to manage your account.
Transaction XML Reporting Guide	Describes the structure and contents of the Thredd Transaction XML reports.

 

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